In August 2023, Johnson Controls commissioned Forrester Consulting to evaluate the state of smart buildings.

3,445 leaders responsible for smart building strategy were asked high-level smart buildings strategy questions and then more granular questions based on their level of responsibility for sustainability, security, and/or building environmental systems. Leaders represented organizations in 18 industries and 25 countries.

For this spotlight, Forrester focused on a subset of 1,548 of those leaders responsible for the systems regulating their organization’s building environments (e.g., HVAC, lighting, sound, indoor air quality [IAQ], asset/ space utilization, etc.) in owned or leased spaces.